Privacy Policy

1. Introduction

Pixel Hive Pty Ltd ("Pixel Hive", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website: https://pixelhive.com.au

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant privacy and confidentiality requirements applicable to healthcare and NDIS-related services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide to us, such as:

• Name
• Email address
• Phone number
• Business name
• Service inquiries
• Information submitted through forms or communications

We may also collect basic technical information automatically, including:

• IP address
• Browser type
• Pages visited
• Device information
• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Respond to inquiries
• Provide digital marketing services
• Improve our website and services
• Manage client relationships
• Deliver marketing campaigns
• Comply with legal obligations

4. NDIS and Healthcare Privacy Commitment

Pixel Hive may work with organisations that operate within the NDIS, disability, aged care, or healthcare sectors.

We understand that these industries involve sensitive information and require strict confidentiality.

Where applicable, we:

• Handle information in accordance with privacy and confidentiality obligations
• Follow secure data handling practices
• Limit access to authorised personnel only
• Use secure systems and tools
• Respect participant, patient, and client confidentiality

Pixel Hive does not collect or store sensitive health information unless required for service delivery and authorised by the client.

We support our clients in maintaining compliance with:

• NDIS privacy and confidentiality requirements
• Healthcare privacy standards
• Australian data protection laws

5. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use our website and to improve performance.

These tools may include:

• Google Analytics
• Google Ads
• Meta (Facebook) Ads

You can disable cookies through your browser settings if you prefer.

6. Sharing Your Information

We may share information with trusted service providers who help us operate our business, such as:

• Website hosting providers
• Marketing and advertising platforms
• Analytics providers
• IT and technical support services

We do not sell your personal information.

We may disclose information if required by law.

7. Data Security

We take reasonable steps to protect your information, including:

• Secure servers
• SSL encryption
• Access controls
• Regular system updates

While we work to protect your data, no system can guarantee complete security.

8. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of your information
• Request deletion of your data
• Ask questions about how your information is used

You may contact us at any time regarding your privacy.

9. Updates to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised date.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

Pixel Hive Pty Ltd

Website: https://pixelhive.com.au

Email: info@pixelhive.com.au